Siemens Rail operates state of the art trains in a custom-built depot. To operate and maintain these trains requires a large amount of technical content, including maintenance and operating manuals. This content needs to support a wide array of users, including drivers, maintenance technicians and engineers, who access it on a variety of devices.

This talk showed how Siemens identified waste in their existing processes and created an innovative publication system from scratch using the DITA open standard, including a web-based maintenance portal/knowledge base that includes interactive 3D models, and iPad apps for drivers’ manuals and decision-tree based reporting. The audience saw how Siemens was able to take advantage of the choices in multiple DITA technologies from several different suppliers to build their desired solution.

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