“Very professional team! Great communication, polite, willingness to help and explain, going the extra mile when additional understanding is needed. Great product, Great Support.”
Mekon is committed to providing the highest level of service to our customers. Customer support assists customers in making cost effective and correct use of their products including assistance in planning, installation, training, troubleshooting, maintenance and upgrading of a product.
There’s no shortage of excellent software tools at good prices these days, but it can be harder to find the support you need for them on reasonable terms. Here at Mekon, we provide comprehensive support for a selected range of content-related products. Our specialists have the knowledge to answer questions at all levels, from how to use a general feature to, how to develop your own extended functionality.
Our customer support offers:
- Expert staff (including Adobe Certified Experts)
- Unlimited support (09:00 to 17:30 weekdays, excl. Public Holidays)
- Email, fax and phone contact options
- Unlimited post training support included in selected training courses
- Priority booking and discounts on our standard training courses
What do our customers think?
Our latest customer support survey asked our customers how they rated Mekon customer support and over 90% rated us as very good or good in the following areas:
- Speed at which requests are answered
- Detail of the answer provided
- Willingness of support staff to help
- Courtesy of support staff
- Support staff knowledge and expertise
It was great to hear everyone’s thoughts about our customer support so that we can continue to build on its’ success. Specific customer feedback included:
- “Has always been helpful with upgrades or migrations and has also been very helpful when we need help with an application issue.”
- “We are extremely happy with the support we have received from Mekon while we have been having our formatting apps created and fine tuned. In my opinion, your reply and solution turn-round rate is fantastic, better than any support system I have ever had to use. Thanks”
- “I feel we have continued to have excellent service from Mekon.”
- “I very rarely have to contact Mekon for support. Most contact are requests for licence key activation codes which are always returned promptly. You are a helpful, friendly Supplier and I have enjoyed working with you over the years.”
- “I can honestly say that in my opinion I have never interacted with such a responsive, professional and learned support team; if improvements are required, I can think of none. In my opinion, I believe everything, every encounter I have had with support, has been successful in all aspects.”