Mekon provides a full support service for all our implementations as standard and can provide a range of options for our consultancy and development services. Support can be provided either as an annual contract or as a flexible package of support hours for more short-term requirements.

Support is accessed via a dedicated email and phone service with all calls being logged and tracked. Where issues can’t be resolved by reference to our internal knowledge base, the calls are referred to our team of consultants and developers who will work with the customer to diagnose and fix the issue or to provide a short-term workaround to keep the customer working.

We work hard to provide a Service Level Agreement (SLA) that meets your requirements.


“We are extremely happy with the support we have received from Mekon while we have been having our formatting apps created and fine tuned. In my opinion, your reply and solution turn-round rate is fantastic, better than any support system I have ever had to use. Thanks”

IT & Publishing Specialist, BAE Systems

“Very professional team! Great communication, polite, willingness to help and explain, going the extra mile when additional understanding is needed. Great product, Great Support.”

IT Manager, Lionbridge

“I can honestly say that in my opinion I have never interacted with a such a responsive, professional and learned support team; if improvements are required, I can think of none. In my opinion, I believe everything, every encounter I have had with support, has been successful in all aspects.”

Project Lead, BAE Systems

“Excellent service and support from a top notch company”

Technical Publication Manager, Purvis

“Every time I have contacted them Mekon’s support staff have been unfailingly helpful and supportive.”

Technical Author, dcs-Sonovision UK