Support Newsletter: March 2018

EU General Data Protection Regulation (GDPR)

You may have recently seen several articles about the EU General Data Protection Regulation (GDPR) which is coming into force 25th May 2018.  This regulation is designed to harmonise privacy laws across Europe and give control to individuals as to who they allow to store data about them.  Organisations operating in the EU will have to get consent from individuals to store personal data about them and take measures to ensure the security of that data.

Organisations require a lawful basis for processing personal data.  Not only do they need explicit consent from individuals to store their data, they need a lawful reason for storing and processing it e.g. for performance of a contract for supplying goods or services or due to legal obligations of the organisation.  Data should be kept for no longer than is necessary, so organisations will have to have data retention periods.

Individuals have the right to request from organisations the personal data held about them and how this data is being processed.  They also have the right to request that an organisation erase their personal data, “the right to be forgotten”.

Companies face heavy fines if they do not adhere to these regulations.  More info can be found here:

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Denver, USA

Join the Center for Information-Development Management for the annual Content Management Strategies/DITA North America Conference in Denver, Colorado, 23-25 April, 2018.

Whether you’re a Novice or a Master, you’ll find sessions that provide inspiration and practical skills, covering topics such as:

  • Implementing a component Content Management System
  • Adopting DITA, Markdown, or other XML structures
  • Effectively reusing content
  • Creating corporate taxonomies
  • Incorporating social media strategies
  • Managing teams
  • Collaborating across the enterprise


Those new to content management and/or DITA will find guidance for starting their journey, while for experts, the our program offers ways to continue pushing the boundaries.

Mekon’s Joe Pairman will be joining the speaker line up presenting: The world needs your metadata: Is your DITA content ready?

Joe’s presentation enable you to:

  • Understand the basic model behind all metadata so that they can more easily work with any specific standard
  • Grasp the fundamental principles of Linked Data — the most common framework for modern metadata work
  • Learn practical best practices for working with external metadata in DITA
  • See clearly what unspecialized DITA can currently do and what still needs to be customized. This will help with near-term implementations but will also encourage feedback and contributions to the future of metadata support in DITA 2.0.

In addition to presenting, Joe will be available throughout the event to discuss your DITA challenges and needs. If you wish to arrange a time to meet Joe please email

Find out more

Creating a Eclipse BookBuild PDF setting

Before creating a Eclipse BookBuild PDF you need to make sure the following have been set in Adobe Acrobat:-

  • Select Adobe PDF printer Properties.
  • Go to Adobe PDF Setting tab.
  • In Default Settings make sure it is set to High Quality Print by using the drop down list.
  • Remove tick from “View Adobe PDF results”.
  • Remove the tick from “Rely on system fonts only; do not use document fonts”.
  • Click OK.

Windows Keyboard Shortcuts

Here are some popular Windows keyboard shortcuts you may not know about:-

Windows key + E = Open explorer.

Control (Ctrl) + F = Find – will search most applications and browsers for a specific string.

Control (Ctrl) + W = Close down the current application on window on your screen.

Alt + Tab = Switch between windows.

Windows key + M – Minimises all windows.

Windows key + D = Show/hide desktop (alternative to windows key + m).

Mekon’s top 3 browsers!

Google Chrome – an obvious choice that dominates the web browser market and for good reason. Its simple yet fun layout allows for speedy surfing. Our favourite features are that the URL bar at the top doubles up as the google search bar and there is an abundance of extensions to customise your browsing experience.

Microsoft Edge – After Internet Explorer was slowly overtaken by the likes of Google Chrome and Mozilla Firefox, Microsoft had to switch things up. They decided to create Edge which is IE’s younger faster brother. Features that we like here at Mekon are the ability to create a reading list from sites you visit and the annotating feature, this allows you to annotate freely over any webpage and share it with peers.

Mozilla Firefox – Firefox has been up there with Google Chrome for a while competing for best the best browser title. It is the browser of choice for most Linux users, so you can guarantee there’s going to be lots more technical extensions than on Google Chrome. Our favourite feature of Firefox is that it is a very secure browser with inbuilt security functions party due to it being open-source.

The Mekon Support team update you on the latest software releases

Eclipse S1000D for FrameMaker

Mekon released Eclipse S1000D Version 11.1 for FrameMaker in March 2018.

The main features of this new release of this established application include:

  • Add support for HICO database integration.
  • Update the application to support ATA CMP Issue 4.2 BREX rules and project configuration.

For more information please click on

Eclipse BookBuild

Mekon released Eclipse BookBuild Version 7.2 in March 2018.

The main features of this new release of this established application include:

  • Add attributes Size, Angle, Weight, Horizontal_Alignment to the element, Equipment Title, Equipment Type, Book Title, Book Information
  • Add styles to footer date (yyyy-mm-dd and yyyy-dd-mm)
  • Added new element Component Number to allow a component number to be displayed on all the pages.

For more information please click on

Oxygen XML Editor version 20

We are proud to announce the immediate availability of version 20.0 of our industry leading XML editing suite of products: Oxygen XML Editor, Author, Developer, WebHelp, PDF Chemistry and Web Author.

Version 20.0 brings you a variety of new features and improvements that focus on productivity, efficiency, and simplicity.

To see a detailed list of the new features and improvements, follow the links below:

DITA Authoring with oXygen XML Author

This course develops essential skills for technical communicators starting with authoring in a DITA environment. It teaches the theoretical principles of both XML and DITA, and how these principles are applied in documentation projects. It provides the foundation knowledge for working with DITA authoring, publishing, and content management software tools. It then enables participants to use oXygen Author productively to create, edit, and manage DITA topics and maps.


Who should attend this course?

Technical communicators who are interested in, or have already started, working in a DITA environment.

Duration 3 days
Price Call for details
Location Mekon House, Sutton, London, SM1 1JN, UK, or at your premises.


The course will boost your authoring productivity by giving you a thorough understanding of oXygen XML Author’s capabilities.

Length of course

3 days

Course details