But things have changed drastically since then. Today, customers expect more than properly formatted information. They expect us to prove the value our relationship with them by delivering the right information, at the right time, in the right language and format. To accomplish this lofty goal, we need more than PDF and old school content production approaches.
Join Scott Abel, The Content Wrangler, and Peggy Sanchez, Senior Technical Publications Manager at Cray, Inc. for a one hour case study designed to demystify the real-world effort involved in moving from PDF-based documentation to dynamically-generated DITA XML. Attendees will learn how Cray adopted a new way of creating, managing, and delivering content. You’ll discover how the Cray team adopted the Astoria Component Content Management System and worked with portal developers at Mekon to transform the customer experience from a PDF-based knowledge portal to a topic-based, fully-searchable, publications portal that includes user-curated content. Attend this session to discover how Cray is changing the way technical content serves its customers.