Thank you to everyone that completed out customer survey this year. The survey addressed all areas of Mekon support including: speed of response, value for money, support knowledge, courtesy of staff and overall level of satisfaction
We are pleased to say that on a scale of 1 to 5 where 1 is poor and 5 is very good, 98% of our responses were 4s and 5s with 2% rating us satisfactory at 3. We’ll continue to strive to get all ratings at 4 and above.
Some comments from customers:
“Mekon support provides quick answers and they usually solve problems in the first answer.”
“I am always very pleased with the speed and quality of responses I receive.”
“Mekon support has always been fantastic. They have the best availability and response I have seen in any business.”
Last year saw an increase in sales and in response we expanded our support department to help our growing number of customers. In response, we recruited Matt Anderson and Andrew Ferguson to the team ensure we maintained our high customer service levels. In addition, we will be rolling out a new Support portal where customers will be able to create tickets and see their progress. We will share more news on this development in the coming months.